This Privacy Policy applies to Vendit as a marketplace platform, including our website, mobile app, customer support channels, and related buyer, seller, and payment experiences.
This policy applies to information collected through the Vendit marketplace mobile app, the Vendit website, customer support interactions, and any services that link to this Privacy Policy.
It applies to customers, merchants, vendors, delivery personnel where applicable, and other users who interact with Vendit.
Depending on how you use Vendit, we may collect your name, email address, phone number, delivery address, billing information, account login details, profile information, and communications with us.
For marketplace transactions, we may collect order details, cart contents, product preferences, delivery instructions, transaction history, refund requests, and records related to purchases, sales, payouts, or disputes.
For sellers or business partners, we may collect store details, business contact information, tax or registration information, payout details, and documents reasonably required to verify identity or operate the marketplace.
We may also collect technical and usage information such as device type, operating system, app version, IP address, mobile device identifiers, approximate location, crash data, log data, session activity, and browsing behavior within the app or website.
We collect information directly from you when you create an account, place an order, list products, complete a payment, contact support, subscribe to communications, or otherwise interact with Vendit.
We also collect information automatically through cookies, software development kits, analytics tools, device permissions, server logs, and similar technologies used in the website and mobile app.
In some cases, we may receive information from third parties such as payment providers, logistics partners, analytics providers, app stores, identity verification providers, or marketplace participants involved in a transaction.
Where applicable, we process personal information because it is necessary to provide our services, fulfill contracts, process transactions, comply with legal obligations, protect legitimate business interests, or because you have given consent.
When you register for Vendit, we may create and maintain an account tied to your login credentials, contact details, activity history, preferences, and transaction records.
If you are a seller, merchant, or partner on the platform, information in your marketplace profile may be displayed to users as part of the service, such as store name, business description, product listings, service areas, ratings, and support contacts.
Vendit may work with third-party payment processors and financial service providers to process card payments, mobile money, refunds, payouts, chargeback handling, and fraud screening.
We may receive transaction confirmations, payment status, partial card or wallet metadata, billing information, and fraud-related signals, but sensitive payment credentials are typically processed by specialized payment partners rather than stored directly by Vendit.
The Vendit mobile app may request access to device features such as location, camera, photos, storage, notifications, microphone, or phone state where needed for app functionality, seller onboarding, delivery coordination, support, or account verification.
You can usually manage permissions in your device settings, but some app features may not work correctly if certain permissions are disabled.
Vendit may use cookies, pixels, analytics tools, mobile SDKs, and similar technologies to remember preferences, authenticate sessions, understand user behavior, troubleshoot app performance, measure campaign effectiveness, and improve the website and mobile app.
These tools may collect information such as session activity, pages or screens viewed, clicks, referral sources, crash logs, app events, browser details, and device identifiers. You may be able to limit some tracking through your browser, device, or app settings.
We may share information with marketplace participants and service providers where necessary to operate Vendit, including sellers, delivery partners, payment processors, hosting providers, analytics providers, customer support tools, verification vendors, and security providers.
We may also share information when you direct us to do so, when needed to complete a transaction, in connection with a business transfer, or when required by law, regulation, court order, or lawful request.
Vendit does not sell personal information as part of a data broker business model.
We retain personal information for as long as necessary to provide the Vendit service, maintain marketplace records, complete transactions, resolve disputes, comply with tax, accounting, and regulatory obligations, enforce agreements, and protect against fraud or misuse.
Retention periods may vary depending on the type of data, the role of the user, and the legal or operational purpose involved.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet or mobile transmission method is completely secure, and we cannot guarantee absolute security.
Your information may be processed in countries other than your own where Vendit or its service providers operate. Where required, we will take reasonable steps to protect personal information transferred across borders in accordance with applicable law.
Depending on the laws that apply to you, you may have rights to access, correct, update, delete, export, or object to certain uses of your personal information. You may also have rights to withdraw consent where processing is based on consent.
You may manage some information directly in your Vendit account, unsubscribe from marketing communications, disable app permissions in your device settings, or contact us to request privacy support.
If you would like to delete your account, request a copy of your information, or ask questions about how your data is handled, contact us at [email protected]. We may need to verify your identity before processing certain requests.
Some information may be retained after account closure where required for legal compliance, fraud prevention, payment reconciliation, dispute handling, or recordkeeping.
Vendit may send transactional emails, SMS, push notifications, and in-app messages related to orders, deliveries, account activity, promotions, or product updates. You can opt out of promotional communications through available settings or by following unsubscribe instructions, though essential service messages may still be sent.
Vendit is not intended for use by children in violation of applicable law. If we learn that personal information has been collected from a child without proper authorization where required, we will take steps to delete it.
If you download or use Vendit through third-party platforms such as app stores, mobile device providers, or social sign-in services, those third parties may collect information subject to their own privacy policies. Your use of those services is also governed by their terms and privacy practices.
We may update this Privacy Policy from time to time to reflect changes in Vendit's business, marketplace features, legal requirements, payment methods, analytics tools, or mobile app functionality. When we make updates, we will revise the last updated date on this page.
If you have any questions about this Privacy Policy, your account, or your personal information, contact us at [email protected] or call +254720233552.